Course overview

1. Decide to become a better Leader - Recognising what type of leader you are. - How to start improving yourself - Keep 'bettering' yourself - The benefits of becoming a better leader. 2. Creating and Implementing your Vision - Why have a Vision - What is a Vision - How to create a Vision - The benefits of a great Vision. 3. Creating the team - Creating new teams and building on exisiting teams - Setting ground rules - Training and Coaching 4. Setting the Standards - Understanding Client/Customer expectations and what they are in todays world. - Boundries and standards. - Setting the standards - Keeping the momentum going 5. Making the team feel important and appreciated, Team empowerment - Who it is important to train/coach - First steps - Steps for great training/coaching - Performance reviews - Team empowerment 6. Managing team conflict - Conflict resolution - Causes of team conflict and how to handle it - Other types of conflict within businesses.