Courses

Professional Networking in an international social environment

PROFESSIONAL NETWORKING Networking at events in an international environment covering: 1. Entering a room full of strangers confidentaly 2. How to introduce yourself. 3. Having effective 'small talk' 4. How to make connections 5. Effective networking

Excelling at Customer Service and Service that Sells

The Courses cover the following: 1. What is customer service 2. The full customer journey - making it magical 3. What not to do 4. Communication 5. A customers minimum expectations 6. How to manage angry and upset customers 7. Upselling - the steps

Basics of Beer

For those in the industry, or for those who just want to know more about beer This online course includes: 1. The history of beer 2. Ingredients and the brewing process 3. Beer styles 4. Tasting techniques and tips 5. Beer glassware 6. Pairing

Event Management

This online course covers: 1. The five W's of Event management 2. Types of events 3. Steps to winning an event 4. Planning the event 5. Running the event 6. After the event